Recommendations IT Manager - Qualigence

“John is an extremely knowledgeable and diligent IT Manager. He always goes above and beyond for our staff. John has been a great addition to our team!” May 19, 2011

   

Ken Cardenas, Business Development Officer, The Recruitment Learning Conference

“John is a multi-faceted IT professional with an endless amount of information and help. He has great ability to multi-task with the new projects coming in and helping with the mundane questions that us non-IT folks ask for his assistance. Having John in the office is like having a walking IT encyclopedia with a very friendly personality and any company would be lucky to have a professional like John on there team.” May 18, 2011

   

Greg Amorose, Research Consultant, Qualigence

TRAINING:

2003-2005 Oakland Schools Technical Campus Northeast Pontiac, MI

Completed a program in Business, Management, Marketing, and Technology

10/2004 Microsoft Office Word 2003 Expert Certification

8/2004 Breaking Traditions Award, Oakland Technical School NE

4/2004 Microsoft PowerPoint 2000 Expert Certification

12/2003 Certiport IC3 Certification

5/2003 Gold Medal Video Editing, National Academic Competition

3/2003 Web Development Team, Global Trade Mission, Oakland Technical School NE

Skills

Software:

• Word processing (e.g., Word, Pages) including working with paragraphs, documents, pictures, charts and using tables

• Presentation software (e.g., PowerPoint, Keynote) including creating and modifying presentations and working with text and visual elements

• Excel including working with cells, worksheets, formatting worksheets, writing formulas, also working with and using charts and tables

• Web development software including: FrontPage, Flash and Dreamweaver

• Adobe Photoshop

• Microsoft Office Suite 2003 (Word, PowerPoint, Excel, FrontPage, Publisher, Access, and Outlook)

• Microsoft SQL Server

• MySQL

• Microsoft Exchange

• Visual Basic

• Visual Studio

• Remedy

• Lotus Notes

• Active Directory

• Mortrac

• Loantrac

• Loan Proposals

• Console One

• iManager

• Backup Exec

• Citrix

• Mortgage Builder

• Toshiba Stratamas
  

Operating Systems:

• Knowledge in Windows 98, 2000, XP, Vista, Windows 7

• Knowledge in Windows 2000, 2003 Server, 2008 Server

• Knowledge in Mac OS 9, OS X

• Knowledge in Fedora Core

• Knowledge in SUSE
  

• Knowledge in Ubuntu

Hardware

• Phone support experience troubleshooting PCs, Macs, and Printers

• Cisco Routers, Switches, Firewalls

• Cisco VOIP Phones

• Toshiba VOIP phones
  

• Hard Drive Recovery

• Tape Drive Backup

• DVD Backup

• Hard Drive Backup

• Lite Scribe

• Motherboard installation and configuring

• On-site PC recovery experience

Recommendation for North American Bancard from Director of Call Center Operations

“It is my pleasure to prepare a recommendation for Mr. John Wallace. John worked in multiple leadership roles within North American Bancard as a technical support representative and as a subject matter expert and project manager. Even though John reported to one of my managers he was given many projects and high level clients (to support) directly from me (Director Call Center Operations). He was extremely influential in educating the work force on making proper technical choices to assist our merchants in increasing productivity and speed. He was a valuable asset and was able to complete research and implement ideas, almost overnight. John is a passionate, goal-oriented team player with experience in technology, project management and project execution. He is adept at motivating the entire organization to get behind any cause he feels is worthy of support.

John has a tremendous attitude and work ethic. He always demonstrated a strong willingness to accept whatever challenges he encountered. His extensive knowledge of business and technology made him a strong asset to every team he work with. John has a vivacious spirit and is always the first to volunteer his time and resources to ensuring a successful outcome to any challenges he takes on. I would highly recommend John for any position, and was sorry to see him leave North American Bancard. If given the opportunity I would not hesitate to hire John.

Hopefully this letter conveys my strong belief in John Wallace and his abilities. If you have any questions please do not hesitate to call me. David Stenstrom, Director Call Center Operations, 248-804-0530.”

Job History

IT Manager
Qualigence

Privately Held; Staffing and Recruiting industry

February 2011 – Present (3 months)

Serve as the subject matter expert and point of contact on all IT-related issues company wide.
Demonstrate your domain knowledge by suggesting, designing, and implementing solutions for the many technical challenges faced by the IT team.
Plan, acquire and coordinate installation of in-house and remote hardware and software across the organization’s network.
Develop processes for Deployment, Maintenance and Backup of various systems.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems.
Review and continually improve on systems monitoring and alerting of all critical systems components.
Manage our outsourced production managed service and remote data center.
Create and manage end user communications and documentation for departmental processes / procedures.
Follow change  management process.
Manage internal IT (desktops, printers, IP phones, etc)
Produce a standard suite of IT metrics and reports.
Deploy and administer web servers and application servers.

Support Analyst
Flagstar Bank

Public Company; 501-1000 employees; FBC; Banking industry

October 2010 – February 2011 (5 months)

Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents for support procedures
BISYS Banking System Support
Support Active Directory user
Novell Management using iManager and Console One
Lotus Notes Support
Blackberry Support
Good Messaging
Lotus Traveler
Tracking issues using the Remedy ticket system

ISO Support Helpdesk/Research
North American Bancard

Privately Held; Financial Services industry

March 2010 – October 2010 (8 months)


Support Analyst
Flagstar Bank

Public Company; 501-1000 employees; FBC; Banking industry

June 2006 – March 2010 (3 years 10 months)

Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents for support procedures
BISYS Banking System Support
Support Active Directory user
Novell Management using iManager and Console One
Lotus Notes Support
Blackberry Support
Good Messaging
Lotus Traveler
Tracking issues using the Remedy ticket system


Management Information Systems Specialist
Towne Mortgage

Information Technology and Services industry

August 2006 – December 2007 (1 year 5 months)

Run Daily Reports for Servicing and Accounting
Maintain UW, Servicing, Call Center and Accounting Databases and Reports.
Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents
Manage Active Directory environment
Maintained 8 servers
Managed daily backups
Managed the database design and implementation
Managed citrix environment
Tracking issues using a custom ticket tracking system
Maintaining custom programs for Secondary, UW, Post Closing and Servicing


Assistant Marketing Manager/PC Technician
APERION INFORMATION TECHNOLOGIES

Information Technology and Services industry

December 2004 – June 2006 (1 year 7 months)

Web Design utilizing Dreamweaver, Photoshop, and Fireworks
PC Repair
PC Phone Support
Server Maintenance - Building and Repairing
Web server administration.
Apple Hardware Repair
Apple Software Support
Customer Software testing and debugging
Graphical Design utilizing Photoshop, Quirk, and Illustrator
Create Video Tutorials utilizing Camtasia Studio and Viewlet Builder
Programming Websites utilizing PHP, HTML, CSS and Flash
Creating Training Documents for custom software.