Qualigence
Privately Held; Staffing and Recruiting industry
February 2011 – Present (3 months)
Serve as the subject matter expert and point of contact on all IT-related issues company wide.
Demonstrate your domain knowledge by suggesting, designing, and implementing solutions for the many technical challenges faced by the IT team.
Plan, acquire and coordinate installation of in-house and remote hardware and software across the organization’s network.
Develop processes for Deployment, Maintenance and Backup of various systems.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems.
Review and continually improve on systems monitoring and alerting of all critical systems components.
Manage our outsourced production managed service and remote data center.
Create and manage end user communications and documentation for departmental processes / procedures.
Follow change management process.
Manage internal IT (desktops, printers, IP phones, etc)
Produce a standard suite of IT metrics and reports.
Deploy and administer web servers and application servers.
Support Analyst
Flagstar Bank
Public Company; 501-1000 employees; FBC; Banking industry
October 2010 – February 2011 (5 months)
Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents for support procedures
BISYS Banking System Support
Support Active Directory user
Novell Management using iManager and Console One
Lotus Notes Support
Blackberry Support
Good Messaging
Lotus Traveler
Tracking issues using the Remedy ticket system
ISO Support Helpdesk/Research
North American Bancard
Privately Held; Financial Services industry
March 2010 – October 2010 (8 months)
Support Analyst
Flagstar Bank
Public Company; 501-1000 employees; FBC; Banking industry
June 2006 – March 2010 (3 years 10 months)
Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents for support procedures
BISYS Banking System Support
Support Active Directory user
Novell Management using iManager and Console One
Lotus Notes Support
Blackberry Support
Good Messaging
Lotus Traveler
Tracking issues using the Remedy ticket system
Management Information Systems Specialist
Towne Mortgage
Information Technology and Services industry
August 2006 – December 2007 (1 year 5 months)
Run Daily Reports for Servicing and Accounting
Maintain UW, Servicing, Call Center and Accounting Databases and Reports.
Mortgage Software Support
Internal Website Support
Customer Support
Creating Knowledge Documents
Manage Active Directory environment
Maintained 8 servers
Managed daily backups
Managed the database design and implementation
Managed citrix environment
Tracking issues using a custom ticket tracking system
Maintaining custom programs for Secondary, UW, Post Closing and Servicing
Assistant Marketing Manager/PC Technician
APERION INFORMATION TECHNOLOGIES
Information Technology and Services industry
December 2004 – June 2006 (1 year 7 months)
Web Design utilizing Dreamweaver, Photoshop, and Fireworks
PC Repair
PC Phone Support
Server Maintenance - Building and Repairing
Web server administration.
Apple Hardware Repair
Apple Software Support
Customer Software testing and debugging
Graphical Design utilizing Photoshop, Quirk, and Illustrator
Create Video Tutorials utilizing Camtasia Studio and Viewlet Builder
Programming Websites utilizing PHP, HTML, CSS and Flash
Creating Training Documents for custom software.
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