Skills

Software:

• Word processing (e.g., Word, Pages) including working with paragraphs, documents, pictures, charts and using tables

• Presentation software (e.g., PowerPoint, Keynote) including creating and modifying presentations and working with text and visual elements

• Excel including working with cells, worksheets, formatting worksheets, writing formulas, also working with and using charts and tables

• Web development software including: FrontPage, Flash and Dreamweaver

• Adobe Photoshop

• Microsoft Office Suite 2003 (Word, PowerPoint, Excel, FrontPage, Publisher, Access, and Outlook)

• Microsoft SQL Server

• MySQL

• Microsoft Exchange

• Visual Basic

• Visual Studio

• Remedy

• Lotus Notes

• Active Directory

• Mortrac

• Loantrac

• Loan Proposals

• Console One

• iManager

• Backup Exec

• Citrix

• Mortgage Builder

• Toshiba Stratamas
  

Operating Systems:

• Knowledge in Windows 98, 2000, XP, Vista, Windows 7

• Knowledge in Windows 2000, 2003 Server, 2008 Server

• Knowledge in Mac OS 9, OS X

• Knowledge in Fedora Core

• Knowledge in SUSE
  

• Knowledge in Ubuntu

Hardware

• Phone support experience troubleshooting PCs, Macs, and Printers

• Cisco Routers, Switches, Firewalls

• Cisco VOIP Phones

• Toshiba VOIP phones
  

• Hard Drive Recovery

• Tape Drive Backup

• DVD Backup

• Hard Drive Backup

• Lite Scribe

• Motherboard installation and configuring

• On-site PC recovery experience